Services & Information

Field Service Footprint

Rapiscan Systems Field Service Technicians are strategically located based on our equipment footprint. This is to ensure responsive onsite support for optimal system performance.

Warranty Coverage

Rapiscan Systems product warranty terms and conditions are specific to region. To get the details on your products' warranty specification, please contact Rapiscan Systems.

Out of Warranty Service Maintenance Plans

Rapiscan Systems service maintenance contracts terms and conditions are specific to region. To get the details on our products' out of warranty maintenance plans for your equipment, please contact Rapiscan Systems.

Multiple Coverage Options Available

- 24 hours a day x 7 days a week
- 8 hours a day x 5 days a week (Mon - Fri Business Hours)

Customized Support Plans

Loyalty Programs / Multi-Units / Multi-Product Line / Regional Cluster Support

Extended Life Contracts

Unit can be recertified to factory standards for redeployment.

Radiation Surveys

Rapiscan Systems Certified Field Service Technicians will execute radiation surveys to ensure your system adheres to regulatory compliance and are radiation safety certified.

Rapiscan Systems Product Technical Specialist

You have the option to add Rapiscan Product Technical Specialist support to receive immediate direct access to our Product Specialist Team. The Team focuses on product wide reliability and provides Level III support.

Customized Parts Plan

Rapiscan Systems has spare part kit options for multiple product lines. Depending on your needs, Rapiscan has a variety of preorder part options.
- Spares Kits by product line.
- Recertified Parts Option

Materials Requirements Planning (MRP)

Rapiscan Systems closely monitors the parts and consumable consumption to ensure optimal inventory levels in anticipation of your request. In addition, seasonal volume fluctuation is taken into account to ensure a high fill rate.

Rapiscan Systems Quality

Rapiscan Systems closely monitors the parts and consumable consumption to ensure optimal inventory levels in anticipation of your request. In addition, seasonal volume fluctuation is taken into account to ensure a high fill rate.

Forward Stocking Network

Rapiscan Systems operates multiple warehouse locations with our forward stocking logistics centers for expeditious shipping execution. Rapiscan’s goal is to get the necessary parts to your facility with minimal impact to your operations.

Shipping

Rapiscan Systems will fill parts per your preferred shipment method. We have contracts with major freight companies to ensure cost-saving and timely delivery. Regardless of the volume, weight or size, Rapiscan can coordinate the entire shipment process to meet your needs.

Global Logistics Support

Rapiscan Systems global logistics and forward stocking location footprint can be extended to support your contract requirements. Rapiscan can partner with you to develop a life-cycle support infrastructure emphasizing part availability timeliness.

Remote Diagnostics - Virtual Troubleshooting

Rapiscan Systems has the ability to remotely login to your unit to troubleshoot “live”. This capability allows Rapiscan, with accuracy, to quickly isolate the failure mode and immediately make any adjustments.

Radiation Safety & Regulatory Compliance

To ensure that regulatory requirements are met, Rapiscan can provide support services on:

- Radiation Meter Calibration
- Prep your unit for a Compliance Audit

Product Reliability Engineering

The Rapiscan Reliability Engineering Team executes failure mode analysis by onsite assessment, service data and system log files. The objective of the team is to optimize product performance.

Consulting

Concept of Operations and through-put analysis to assist your security infrastructure set-up.

Account & Project Management

The Rapiscan Systems Project Management Team can provide you dedicated support. The competent team is highly skilled in CONUS, OCONUS and War-Zone project execution and deployment.